Billing & refunds

The short version: the child experience is free forever, paid plans are cancel-anytime, and your Australian Consumer Law rights always apply. Here’s the detail.

Free vs paid

The whole child experience — the mentor, the voice reply, the marked-up page, the practice email — is free, forever. Free includes three pages a day for each child, which is more than most families use; paid plans lift that limit. Apart from that, paid plans (Basic, Premium) add parent-side features (the journal album, vocabulary map, insight, voice choice, reminders, family circle). Going back to free never deletes your child’s data; it restores the daily allowance and hides the paid parent features.

Billing

Paid plans are billed in advance through Stripe, at the amount and currency shown at checkout, for the interval you choose (monthly or yearly). Billing is in USD — one global price is what keeps the mentor free for every child in all eleven countries we serve. Your bank converts at its own rate, and some cards add a foreign-transaction fee; KindyWords never adds one. Your renewal date and amount appear at checkout and on your Stripe receipts. We’ll give notice before any price change, and it would only ever affect future billing periods.

Cancelling

You can cancel any time using the manage-subscription link in your Stripe receipt emails, or by emailing us and we’ll do it for you. Cancelling stops future billing; you keep your paid features until the end of the current paid period, then the account reverts to the free plan.

Closing your account does not cancel your subscription. They are two separate things: closing removes your family’s data, and billing runs through Stripe, which the account page cannot reach. Cancel first, check the charge has stopped, then close if that’s what you want.

Refunds

• Your Australian Consumer Law rights always apply and can’t be excluded. If the service has a major failure you may choose a refund; if it isn’t of acceptable quality, you’re entitled to a fix or a refund.
• Changed your mind? If you’re not happy, email us within 14 days of a charge and we’ll refund it in full — no fuss. (This is on top of your legal rights, not instead of them.)
• Duplicate or accidental charges — we’ll refund these promptly. Email us with the receipt.
• Anything else — we handle refunds fairly, case by case. We’d always rather sort it out than leave a parent unhappy.

If a payment fails

If a renewal payment fails, the account simply reverts to the free plan — your child’s experience carries on uninterrupted, and no child data is lost.

Contact

Email mikyla@kindywords.com with the email on your account and, if you have it, the Stripe receipt. A real person reads everything, and we aim to reply within 3 business days.

KindyWords is operated by Xcelerent Pty Ltd (ABN 14 701 983 995).