How KindyWords billing works, how to cancel, and your refund rights under the Australian Consumer Law.

Billing & refunds

The short version: the child experience is free forever, paid plans are cancel-anytime, and your Australian Consumer Law rights always apply. Here’s the detail.

Free vs paid

The whole child experience — the mentor, the voice reply, the marked-up page, the practice email — is free, forever. Paid plans (Basic, Premium) only ever add parent-side features (the journal album, vocabulary map, insight, voice choice, reminders, family circle). Going back to free never deletes your child’s data; it simply hides the paid parent features.

Billing

Paid plans are billed in advance through Stripe, at the amount and currency shown at checkout, for the interval you choose (monthly or yearly). Your renewal date and amount appear at checkout and on your Stripe receipts. We’ll give notice before any price change, and it would only ever affect future billing periods.

Cancelling

You can cancel any time — from the parent portal, or via the manage-subscription link in your Stripe receipt emails. Cancelling stops future billing; you keep your paid features until the end of the current paid period, then the account reverts to the free plan.

Refunds

• Your Australian Consumer Law rights always apply and can’t be excluded. If the service has a major failure you may choose a refund; if it isn’t of acceptable quality, you’re entitled to a fix or a refund.
• Changed your mind? If you’re not happy, email us within 14 days of a charge and we’ll refund it in full — no fuss. (This is on top of your legal rights, not instead of them.)
• Duplicate or accidental charges — we’ll refund these promptly. Email us with the receipt.
• Anything else — we handle refunds fairly, case by case. We’d always rather sort it out than leave a parent unhappy.

If a payment fails

If a renewal payment fails, the account simply reverts to the free plan — your child’s experience carries on uninterrupted, and no child data is lost.

Contact

Email mikyla@kindywords.com with the email on your account and, if you have it, the Stripe receipt. A real person reads everything, and we aim to reply within 3 business days.

KindyWords is operated by XCELERENT (ABN 65 397 914 685).